VIP Class Notes (Vicki)

Vocabulary

promotion – move up the job ladder

hand-held fans

intimate – close and personal

brand vision

interview prep

case preparation:

1. most satisfied case / most successful case
2. leadership case (how do you motivate people to work with you, how do you communicate with people to get them on your side)
3. conflict case (how do you resolve conflict)
4. communication case (how do you communicate with surbodinates or bosses)

job responsibility:

data analysis – build up BI system, monthly maintain of the system, customer segmentation, make strategy of customer communication

sales incentives – for EIP only: advanced discount, personal shopper, preview of products, exclusive offline event, annual gift
– for prospects: invite WeChat engagement, different WeChat moment, special discount program/ benefits

equisition – partnership with different platforms (art, etc), collaboration with luxury landlords and other luxury clubs

specialty goods