F2F Class notes 22nd June (Eddie)

Demo StudentErica

Our Korean owner who has majored in Chinese and has been working as a freight forwarder across Hong Kong, China and Intra Asia for over 16 years, started a business with Korean and Chinese managers who had worked with her for more than 10 years. Thus, even though our company was established about 4 years ago, our company has a combined experience of over 16 years.

Apart from our extensive experience, another one of our company’s strengths is the close bond between our managers and our employees. Our managers have worked together for a very long time and have developed a network of branches with excellent and have developed a network of branches with excellent real-time communication. As a result (/Thus), our managers are constantly aware of particular (/individual) circumstances(/characteristics) of each branch which in turn creates the synergy required by bringing together two or several branches in providing a one-way service.

Additionally, we have numerous partners across the world such as RKE and ATS. Their years of experience have made them experts in the field of freight forwarding, and allow them to have competitive prices.  Most of our branch managers are Korean, and all, including myself, can speak native-level Chinese, which ensures that all communication is carried out seamlessly and effectively.

Being a foreigner is the most competitive advantage we have in China. Not only are we fluent in Mandarin, but we have an in-depth understanding of the local culture and the Chinese psyche / mindset, which in turn allows local employees and partners (such as truckers and liners) to put their trust in us. We train our local employees and partners to have an ‘Advanced service mindset’ which aims to “provide fast, clear, and valuable service to our customers at all times”.

These strengths encourage clients to retain our services, and build solid, long-term relationships with guaranteed satisfaction.

Conversation topics

  1. Ask about the trip / flight.
  2. Weather in Europe.
  3. A few things about Belgium. (“We hope you have a good trip and we are looking forward to seeing you. We hope carrying all those stroopwafels won’t be too difficult 🙂
  4. Brexit (Britain is voting June 23 whether to leave the EU or not) “So, what do you think about the vote the UK just took?” “What do you think about this Brexit thing?” “Do you think this is going to affect shipping between the UK and EU members or other countries?”
  5. Security in Belgium / Brussels !!!!!!! THIS IS A SENSITIVE ISSUE !!!!!!!! Do not bring it up, but if your guest mentions it, just say briefly that you hope things will improve soon.
  6. Culinary preferences: vegetarian or non-vegetarian etc. “We want to ensure that your visit to Shanghai is as enjoyable and smooth as possible, so in case you have any culinary preferences or restrictions (e.g. vegetarian, allergies etc), please do not hesitate to let us know. Shanghai has a very diverse variety of restaurants and any suggestion you may have will help us select one.”

    “Be careful, there may be pieces of bone in the meat”.

    I have adjusted / integrated / here.

  7. It’s cold outside, isn’t it?
  8. This is the best food I have ever eaten.  Or is it?
  9. 1. It’s so hot. 2. This is nothing. You should be here in August.    hot and humid adj. / humidity n.
    but it’s good for the skin. It’s a great natural moisturizer.
  10. We understand you’ve been to Korea before. [usually people will give their opinion or tell stories about their visit]
  11. Shanghai license plates can be more expensive than the car itself.
  12. [about bill/check: “You don’t have to worry about it. It’s already taken care of.”