Email Service Notes 4th February (Jesse)

Your Original Email

Hi, dear gamer! This is MD Customer Service Representative
Cindy. （Can ‘ representative’ be omitted ?）

As a gamer community, MoonDog is always trying to do better for our Users.

MoonDog is still a baby, we are now collecting our very important users’ feedbacks&suggestions and you are one of our chosen ones given to your activeness.

Could I have some little chat with you to know more of your needs on using the APP?
（Could you help us with some questions so that we can do better for you? Can I ask you a few questions about your experience using our APP?）

So let’s start with some basic questions.

<1> How do you know about our app?

<2> What motivates you to download it?

<3> How long have you been using it?

<4> When do you usually use it?（Please tell us your timezone.）

Now here are some questions for our functions.

<5>Right now our functions are Account Binding(Game Data), Selfie Quiz, Form Team, Group, Moment, Circle.What’s your favorite one?And why?

<6>You could share with me your experience using all the functions, like the pros and cons.

-Talking about the moment, do you prefer what it is like now, or u would prefer the forum ones

-What do you think of our circles? We post game information there.

-Do you want different moment sections for different games? So it’s like, as a LOL player, you just want to see more LOL related moments, not with other games moment.

<7>Are there any new functions you want? You could describe it to me.

<8>Will you recommend MD to other gamers?

<9>If you don’t mind can you leave an email to me?

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There is one thing I need to get clear in the wechat service:（from one of my customer‘s feedback） ‘I need more flavor in my feed if you get my drift.’

Your Edited Email

Hi, dear gamer! This is MD Customer Service Representative
Cindy. （Can ‘ representative’ be omitted ?）- no

As a gamer community, MoonDog is always trying to do better for our Users.

MoonDog is still a baby, and we are currently collecting feedback & suggestions from our most valued members, with you being chosen to participate due to your recent activity level.

Would you mind if we have a little chat to allow us to get more familiar with your needs in terms of using the app?
（Could you help us with some questions so that we can do better for you in the future? Can I ask you a few questions about your experience using our app?）

So let’s start with some basic questions.

<1> How do you know about our app? / How did you find out about our app?

<2> What motivated you to download it? / What was your main purpose for downloading it?

<3> How long have you been using it?

<4> When do you usually use it?（Please tell us your timezone.）/ What time of day do you most often use it? 

Now here are some questions regarding functionality.

<5>Currently, our functionality includes Account Binding(Game Data), Selfie Quiz, Form Team, Group, Moment, Circle. Which is your favorite, and why? – what is circle?

<6>Please share with me your experience using all of the functionalities, including both positive and negative feedback. 

-Talking about the moment (you mean moments..? pengyou quan?), do you prefer what it is like now, or do you prefer the forum ones?

-What do you think of our circles? (Note: We post game information there.)

-Do you want to see different moments sections for different games? ie. as a LOL player, you just want to see more LOL related moments, as opposed to moments related to other games.

<7>Are there any new functions that you want to see added? If so, please describe them in detail.

<8>Would you recommend MD to other gamers?

<9>If you don’t mind could you provide an email address that you can be contacted at?