Email Service Notes (Tony)

Your Original Email

Hello,
I bought an electronic dictionary from your online store last week. But I found some wrong when I used it. It often provided wrong translation. In the attachment are the pictures wrong translations what I took.
Could you please tell me what happen to the electronic dictionary? How do I deal with it? Should I return it to you or you send an engineer to fix it? Could you reply as soon as possible?
With best regards
Mark Sun
12th April, 2018

Your Edited Email

Hello,
I bought an electronic dictionary from your online store last week. But I found that something was wrong when I used it. It often provided an incorrect translation. In the attachment are the screenshots of incorrect translations that I took.
Could you please tell me what happened to the electronic dictionary? How do I deal with it? Should I return it to you or do you send an engineer to fix it? Could you reply as soon as possible?
With best regards
Mark Sun
12th April, 2018