VIP Class Notes (Tony)

Vocabulary

the meeting wasn’t very fruitful (politely say, it was probably a waste of time)

he’s not the best cook ( probably he’s a bad cook, but not too bad)

It was an effective meeting, albeit (even if it was) inefficient.

What’s the most common complaint? based on something that the customer didn’t take into account before they planned their trip.

The most common complaint comes from bad service.

The most common complaint from something the customer didn’t take into account, is usually about the traffic. They didn’t think about the traffic before they booked this hotel. They didn’t know it was a busy time of year, and very hard to get a taxi.

Some customers complained about the extra charge for the children at the buffet.

Example:   They didn’t take into account that _______.

Some customers didn’t take into account that the buffet is not free for children at the hotel and complained.

Pronunciation

I have a pronunciation question.

I’d like to ask about pronunciation.

How do you say “blah blah blah”?

a la carte – (French)   Ah Le Kart

buffet – Be  Fei

resume – Reh Zuh May