VIP Class Notes (Tibo)

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Write an email to the logistic department (Lisa Smith) in Italy to let them know that the goods were damaged
inform them about the damage and ask if you should raise a claim to the forwarder.

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check this website https://howtoexportimport.com/Terms-used-in-freight-forwarding-such-as-consignor-1971.aspx

we have to postpone / delay our launch date to September

Write to a store manager (Lisa Smith) who planned to have special sales to inform him products won’t arrive on time due to heavy snow in North China.

SUBJECT: Product delay – FYI

Hi Lisa,
I hope this email finds you well,

(This is Elsa from the logistic department.)

I am writing to you about the shipment for the sales event from Nov 25-31

I am afraid / I am sorry to let you know that / I regret to inform you that the products supporting your sales event are stuck on the way because of heavy snow in North China.
They will most likely take another 3 days to reach your store. I believe they would arrive by the end of the event

I know this event is very important for your store.
Maybe you could ask the merchandizing team for available products from other stores in the same city to support the event.

Many thanks for your understanding,

Best regards,

Elsa

Hi Elsa,

thank you for you email.
I will (follow your suggestion and) ask the merchandising team for help, if you have any updates on the shipment please let me know.

I am looking forward to hearing from you,

Best regards.

Lisa.

The snow cleared earlier than predicted and the goods will arrive with only 1 day of delay.
Send an email to Lisa to let know.

Hi Lisa,

I am happy/I am glad to let you know that the snow has cleared and our trucks have already arrived in Shenyang.
Our transport company will deliver the goods to the store tomorrow morning.

They will contact you before the delivery.

Please let me know if you have any questions,

Best regards,

Elsa.

Vocabulary

to disrupt (v) cause problems/delays  in a process / interrupt
Covid has disrupted the supply chain

disruption (n)
Covid caused disruptions in the supply chain

disaster (n) terrible event
All the goods were damaged, it is a disaster

to console (v) to comfort / to show empathy as one is suffering
I tried to console my friend after the death of his family member

(game) console (n) ps5/ xbox

Pronunciation

custom

customer

Grammar

In + big things (Region/country/state/city/district / building…)
In Asia / In China / In Jiangsu / in Shanghai/ in Huangpu / in Bailemen

on + street
On Nanjing road

at + exact address
You can find us at Room XXX floor 9,  922 Nanjing Road