VIP Class Notes (Tibo)

review the vocabulary

I am still in CRM function but I changed another company -> but I changed company / I moved to another company

I mentioned before with you. -> I mentioned it to you previously
It is the only one opportunity which is perfect for me. / which suits me

I don’t know other job areas. I just know about the luxury industry. I think it is not hard to find a job but it is hard to find a adaptable -> a suitable job … the job which fits for you

it is ok for me but still busy for my life. -> The lockdown was ok my life was still very busy 
I stayed with my new apartment for a long time -> I stayed in this apartment for a long time

I went to have a hair cut to be a normal person. -> I went to have a haircut because I felt untidy / I looked untidy 

You lose your style.  / it affects your style.

I don’t feel that way.

Because we back to work and still busy like before so you don’t have any time to think about things. -> Because we got back to work and we are still busy like before so you don’t have any time to think about things.

After work you just go back home for sleep.  / go back home to rest

Because I just changed to a new job so it seems like you have a new start so at the beginning you have to spend more time to learn much about the company and at the same time this company didn’t have CRM functions before so everything has to set up from the beginning. / I had to set up everything / I had to build a system from scratch

I have a lot of work to do.

Except learning the culture of the company, you have a lot of PPTs and reports to prepare for HQ and all the boutiques.

I didn’t know what kind of CRM systems for other companies. -> I don’t know what CRM systems other companies use 

In the current one they have basic system for data but it is a basic data platform.
-> their current CRM system is very basic / only has basic data

They don’t have a client analysis. They have client segmentation and CRM KPIs but they didn’t have client analysis and nobody knows how to improve the KPIs of the boutiques.

All the CRM KPIs are percentages so it is hard to communicate with boutiques by %.
You have to calculate to the exact number. /  you need a numerical value

Every boutique has a different status. -> each boutique has a different situation

They opened in different locations / time.
Their customer base is different.

This system only can provide me with some information but if I want to get the actual numbers for boutique execution I have to calculate it.

which one is better to explanation -> which one is better for the explanation / to explain

One KPI is named retention, it means we want to retain customers who purchased in the past 5 years.
We have to retain those customers but your China KPI is for all customers. But because boutiques opened at different time their customer base is different.

I think most people are still willing to purchase luxury goods.
The economy is ok for those who are above middle class  / people in the upper class

Vocabulary

from scratch : from 0 / from nothing
Tom was born in a working class family and he built a business from scratch and became a billionaire

situation (n)circumstances / set of situation (wider than status)
Tom has a special situation because he was stuck due to the lockdown

status (n) the position of affairs at a particular time (usually now)
What’s the status of ABC company?
Currently ABC company is not profitable and needs new investors to survive
I called UPS to enquire about the status of my parcel

numerical value (n) a number
Tom mentioned his company is the richest in Japan but he didn’t give a numerical value

lower class / working class (n)
Working class people find it hard to rent an apartment in the city center of SH because prices are too high and they often go to suburb

middle class (n) 中产阶级
Most people having office jobs are middle class

lower middle class (n)
upper middle class (n)

upper class (n)
Tom is the director of a big company he definitely has an upper class standing

elite (n) top of the top
Tom belongs to the economic elite of the country, his father is a billionaire

raw (adj) 生的 / 未经处理的 / 未经分析的
I don’t like to eat meat raw, I prefer to eat it well cooked
We use to raw numbers to then make predictions

untidy (adj) messy / not taking care of oneself
Tom looks untidy, it feels like he is always wearing the same clothes several days in a row.

to adapt (v) to change to fit the situation
We have to adapt to the new regulations released by the government

adaptable (adj) which can easily adapt / flexible
Tom is really adaptable, he can change his schedule to answer any emergency

What do you do? = What’s your job?
what do you do Tom?
I am a carpenter.

carpenter (n) 木匠
We asked a carpenter to do some work in our house

it’s been a while : it has been some time
It’s been a while since I last saw Tom, last time we met was 2 years go.