VIP Class Notes (Tibo)

compliance part they didn’t approve the client use the video call.
If you use the video calls experts can know which client. and they was to do that to share a screen.
If there is a screen capture it can damage our business.
Before we had this case so we don’t allow this.
Most Japanese clients cant speak English so they want to make the call efficient.
In other regions we didn’t see that request, it is typical for Japanese team.
It is very challenge for me because they think the Japanese team is quite small but the revenue is big but they think it is a small market.
They don’t think they need to take time to provide process or systems .

But for me I need to take care their revenue and results a lot of projects are cancelled because we cannot provide the services.

a lot of practices didn’t same as local providers.

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on the compliance part they don’t allow the client to do video calls. / the compliance team doesn’t let us do video calls because they had legal issues in the past.

If you use the video call experts can know which client is calling them  / experts can get information on the clients / it could expose the identity of the client .
They mostly want to share their screen. / in most cases they just want to share their screen.
If there is a screen capture it can damage our business.
Before we had this case so we don’t allow this anymore / so we stopped this practice.

Most Japanese clients can’t speak English so they want to make the call efficient. / so they need written materials to help them.
In other regions we don’t see that request, it is typical for Japanese team.
It is very challenging / it is a challenge  for me because they think the Japanese team is quite small but the revenue is big but they think it is a small market.
I feel they do not address the issue because they think it isn’t worth the trouble because the japanese market is small for us.

They don’t think they need to spend time to provide a process or systems .

But for me I need to take care of their revenue and as a result a lot of projects were lost because we could not provide the services. / we were unable to meet the expectations of the client.

It is also discouraging for the team when they see that other international competitor allow this practice and we can’t .

Vocabulary

to discourage (v) 灰心
He studied hard but his grades didn’t improve, it was discouraging he wondered why he even tried.

challenging (adj)
It was a challenging project

challenge (n/v)
The project was a challenge
Didi decided to challenge Uber when they launched their app.

to expose (v) 披露
He didn’t want to expose his identity

anonymous (adj) : you don’t know the identity  (N no nee mooss )
The client decided to remain anonymous

anonymity (n)
We do not allow video calls to protect the anonymity of our clients

budget (n) 预算 / money you can use
The budget for our annual party was small we so could only rent a cheap place

Target (n) figure you need to reach
I want them to decrease our target

NDA : Non Disclosure Agreement
We decided to sign an NDA

to disclose (v) reveal
I am not allowed to disclose the name of my clients

lost sales (n) : sales which you lost for some reasons
Apple lost sales were quite high when people realized the last iPhone didn’t support 5G

to isolate (v) 孤立
Being the only foreigner in a Chinese company isolated me a little.

Pronunciation

isolated