VIP Class Notes (Mike)

Vocabulary

slow 
The past week has been slow for us.

demanding (adj.) with high/ lots of demand
I had a few demanding clients last year.

improve=make progress

bargain (v)
Some parents will come in large groups and bargain with us

withdraw (v) to quit
If one withdraws, the other 2 will also quit.
The US Army withdrew from Afghanistan in 2021

low-efficient (adj.) with low efficiency

morale (n) 
When the company’s morale is low, what do you do?

pep talk: a talk that can increase the morale of a company/organization

people whose demand is very big
People whose demand is high

I have to decrease their demands

what our company give you
What our company is capable of giving them

reach an agreement
before getting pay, we should reach an agreement between A and B
before the deal is closed, we should reach an agreement between A and B

they don’t read the contact carefully/closely

some clients make complaints sometimes also they can request gov to resolve the problems
some clients make complaints and they would request the gov to solve the problems
some clients make complaints and they would get the gov involved.

I should aggressively communicate with them
I should actively communicate with them

according to their demands.

make absence from the lessons
request/ask for absence for the lessons

all of them don’t take a course
None of them will take the course

1. Set Clear Expectations
2. Have Firm Boundaries
3. Commit To Professionalism
4. Document Everything
5. Own Up To Your Mistakes
6. Don’t Take The Blame When It’s Not Warranted
7. Escalate The Situation When Necessary
8. If A Client Becomes Too Difficult To Deal With? Just Walk Away