VIP Class Notes (Mike)

MikeClaire L

Vocabulary

Terra-cotta Warrior 兵马俑

Terracotta 赤褐色，陶瓦

pet peeve (n) things that annoy you
Do you have any pet peeves?

profanity (n) 
profane (adj.) 

indifferent (adj.) 
My co-workers in X department are indifferent to the sales.

obstinate (adj.) very stubborn

zodiac signs 

astrology (n) 

astronomy (n) 

Warranted (adj.)  reasonable, justified

Speaking exercise

How to deal with difficult clients/customers/people in the workplace?

She takes things to a personal level
She takes things personally

  1. Set Clear Expectations
  2. Have Firm Boundaries
  3. Commit To Professionalism
  4. Document Everything
  5. Own Up To Your Mistakes
  6. Don’t Take The Blame When It’s Not Warranted
  7. Escalate The Situation When Necessary
  8. If A Client Becomes Too Difficult To Deal With? Just Walk Away