VIP Class Notes (Olivia)

traffic is low, leads, conversion = sales funnel

style

colleague = workmate

average revenue

role play 1:

service = you provide to your customer,

reception = 1) =front desk. 2) hospitality, how you receive customers in a good way

receptionist

survey = questionnaire = to get people’s opinions on things.

Hi, how can I help you?

Hi, what can I help you with?

hold on a second, hold on a moment, could you give me a moment plz, just a moment while I look up the backend service…..

posh, decent adj

role play 2:

customer – BA of Lancome

SPF

matt finish

long lasting wear

setting spray

setting powder

lip balm

concealer

blush – blushing

eyeliner

mascara

eyelash curler

eyeshadow

bronzer

pimple – marks

dairy product – milk based food

lactose intolerance

late adolescent stage

makeup morning routine