Online Class Notes (Olivia)

Call – hotel

Hello, this is Olivia, thank you for calling us at Marriot hotel, how can I help you?

Rino: hi, I was wondering if you could help me to book a room for Mr…..

ok, can you tell me his family name? Has he stayed with us before?

Rino: Yes, he is a member of the hotel, his membership number is ……

He will be checking in on ……… and checking out on ……….

He would like an executive room, preferably on a higher floor and close to the elevators.

call – restaurant

booking a table

Could you help me book a table for lunch/dinner please?

I was wondering if you could help me book a table for lunch or dinner?

writing emails:

Internal –

Hi,

I hope this email finds you well.

I was wondering if there has been any updates/progress regarding the ……project.

Since the last time we spoke, the team had ……. made ….progresses.

Please see the attached deck for more information, and let me know if we need to set up another touch point to review.

Kind regards

Rino

Visa document enquiry

Hi Mr.  ….

This is Rino from China office.

As you might be aware of, I am helping you to apply for a Chinese working visa, after understanding the updated requirements, I have put together a list of documents that I would need from you.

1

2

3

Please provide them at your earliest convenience, so to make sure we can receive your visa as soon as possible.

Kind regards

Rino.

earliest  – early, earlier, earliest

convenience  – n, convenient

Vocabulary

arrange oversea trips

arrange business itineraries.

book flights/hotels

travel agency

executive – exe cu tive

preferably – pre fe ra bly

elevator/lift  – e le va tor

escalator – es ca la tor

reimbursement – re im burse ment

expense