Online Class Notes (Olivia)

I lost a little weight

I had to be on a diet because of my physical condition.

careful of what I eat.

Vocabulary

COVID

they haven’t got/gotten COVID’ they’ve never gotten COVID

protect myself – wearing face masks to public places, always use sanitizers/sanitizing wipes to clean surfaces.

preventative gear

sweat v – 出汗

suffocated adj – 窒息

vaccine – 疫苗

booster – 增强针

stomachache – 胃痛

gastronomy scope – gastroscope – 胃镜

cyst -, polyp – 息肉

stress n, – 压力

there is a lot of stress from work/school

stressed out – phrase

I’ve been a bit stressed out

stressful, adj

Work has been stressful

more and more impatient, easily to lose temper

easily irritated/agitated

anxious, irritated, agitated

inconvenience /convenience n.

• sorry for the inconvenience, but I have to ask you to leave the premise.

convenient / inconveniet  adj.

housekeeping service is very convenient for me

in-satisfaction / satisfaction n

satisfied/unsatisfied adj.

• I’m satisfied with your performance this year.
• I’m unsatisfied with the housekeeping service from A company

mop v/n

n. tool to clean your house

v. I’m mopping your floor.

power chords n.

• use to connect to power for your home appliances: microwave, oven.

preferences n – preference settings -偏好设置

• it’s important that RC company fully understands our customer’s preferences before we go in.
• My boss has a lot of difficult preferences.

prefer v,

• I prefer staying at home than going out on a Saturday night
• I prefer Chinese food over pizza for dinner.

tier n. tiered adj.

• I work in a top-tiered company in advertising.
• There are many different tiered cities in China.

Designing a company for Rino:

Company name: RC Housekeeping.co

Product/service we provide:

1: customized service: carefully capture instructions from the users/customers

2: flexible booking: adhoc bookings with 24/7 availability

3: before and after sales service: 1 on 1 customer service to understand customer preferences, satisfaction ratings/suggestions/complaints.

Target customers: white collars, in first tiered city

Positioning of the company: more expensive than our local competitors, premium service.

Prices for your service, how much more expensive you are to your competitors

if there are any add-on services eg. watering plants, changing lightbulb, what would be the extra charge?

Would you offer any package sales? basic cleaning is $? if comprehensive cleaning, package price?

write an introduction of RC Housekeeping basing on the information above.