Online Class Notes (Jesse) [S]

talked about best and worst service experiences and how to give compliments to companies / staff

Vocabulary

fashion / fashionable
eg. the restaurant is very fashionable

desk / table / bench
desk = studying – school or bedroom 
table = eating / small one (bed side table / coffee table) – bedroom or living room or dining room
bench = work / putting things on (kitchen bench) – garage / shed / workshop

for slow it’s ok – to be slow is OK / in terms of the speed I think it’s OK 

maybe you could repeat your question – sorry could you say that again? / sorry I didn’t quite catch that / sorry?

people cost – the staffing costs / labor costs 

starting from scratch
eg. I started SE from scratch and Judy came in after a year

franchise (The business) / franchisee (You) / franchiser (Yi Dian Dian)

air hostess / flight attendent – kong jie / shao
eg. the flight attendent was really lovely

at the moment = right now
at that moment = past, at that time

state owned company – a company owned by the government

conservative – stable / simple / no change / safe

grow the company / drive the company forward / the bosses are forward thinking – make us more famous / popular

Grammar

once i’ve been to – once I went to (specific time) I have been to…. before (telling me you have some experience)

consider about the cost – consider the cost 

how to praise / compliment – Tell the experience / Say how you feel / Say what they deserve

I was really moved by an air hostess / really impressed by an air hostess.

I found her action to be particularly professional and warm / welcoming / I felt really welcome / she made me feel right at home

I was blown away by her professionalism / I was overwhelmed / I couldn’t believe it / I couldn’t believe how professional she was

You exceeded my expectations / you went above and beyond your responsibilities / duties

You should really proud of yourself and you deserve a promotion 

I think it’s just like the right moment I did the right thing and that let me get this job. what i learned in uni was economics andi worked for many fields, many related jobs before, like a big bank, stock company and i worked as a journalist. I did the same thing and I found it was boring, and my intern job was online marketing. during my interview, the interviewer asked me… after that I found online marketing is really interesting and a dynamic job.

I think it’s just like the right moment I did the right thing and that let me get this job / I think it was just the right time. what i learned in uni was economics / I majored in economics and i worked in many fields / areas / industries / I tried my hand at many things, many related jobs before, like a big bank, stock company and i worked as (and even) a journalist. I did the same thing and I found it was boring, / I was bored by it all and my intern job was online marketing. during my interview, the interviewer asked me… after that / afterwards / following that I found / realised / discovered online marketing is really interesting / is fascinating / it really interests me / I’m really into it and it is a dynamic job.