Online Class Notes (Ally)

subject

Vocabulary

leave sb in a lurch: leaving sb in a difficult position
ie. My colleague left in the middle of a project and left us in a lurch.

hostile: 怀有敌意的; 敌对的; 敌意的; 坚决否定; 强烈反对; 有阻碍的; 不利的

in-house:  inside one’s own company

designated: 指定的

skeptical: 持怀疑态度的; 怀疑的; 心存疑惑的; 将信将疑的 no trust

Grammar

should: 应该 it’s right to do sth

I have the dog when she is 3 month.
I got the dog when she was 3 month old.

The frequency is twice a week by using English.
We have meetings in English twice a week.

The project right now is very in trouble.
The project right now is in a lot of trouble.
We have met a little/a lot of trouble.

The IT department has very different attitudes with their business department.
The IT department’s attitude is very different from the business department’s.

We should restart to prepare the project.
We might redo the project.
We probably need to redo the project.

We knew the project has some risks but we don’t know the degree.
We knew the project had some risks but we didn’t know the degree.

They keep a negative attitude for our company.
They are hostile to us.
They don’t seem to like us very much.
They seem to really dislike our company.
They weren’t friendly to us.
They were skeptical about our company.

The two side we should go on at the same time.
We should go on two sides at the same time.
We should do both things at the same time.

General intro of project:
We served different financial enterprises, like… and we provide the AI surveillance system for them. Report the loss of bank card. Take the example, we should know our client’s flow chart. And based on the flow chart, we can know our agent should give different feedback when their customer ask questions. Our clients list some surveillance rules, like… to check whether their agent speak opening/closing sentence, the second is the slide shouldn’t exceed 5 seconds, whether they interrupt the clients, whether they speak dirty words. In some financial situation, our clients asked us to … remind their clients some … I think for DBS situation, you should check your clients identify, and whether your clients gave some right feedback. Based on the situation, we can use AI rules to help you check. And our surveillance isn’t only can focus on your agent, also can help you check whether your client speak something. The AI model can be used in both customer and agents.

Edited:

Today I’m going to introduce our surveillance system to you. We served many different financial enterprises, like… and we have provided a stable and efficient AI surveillance system for them. Here is a typical situation, which is very similar to something you would face in your business. The example is the reporting the loss of bank card. We would first understand our client’s standardized/systematic/designated/specific business flow chart/SOP. And based on their SOP flow chart, we can know the correct reactions of our agents for different customer requests. Our client listed some surveillance rules, like… to check whether their agent spoke opening/closing sentences, the response time shouldn’t exceed 5 seconds, whether they interrupted the clients, whether they used dirty language. Especially in financial situations/when dealing with financial matters, it’s also necessary for the agents to remind the customers of the security risks … I think for DBS, you also need to check whether the agent asked the customer to provide valid ID, and also if the agent gave the right feedback/response. In your case, we can use AI rules to help you surveil all of these things. Also, the AI model works both ways. Our surveillance system not only can focus on your agent, but also can help you check the customers’ responses. So it can be used for both customers and agents.

Pronunciation

bid