F2F Class Notes 12th July (Harmony)

Demo StudentCarol Ni

Job title = always capitalize.

Assist/advise/counsel/recommend/instruct

Assist = help

Advise = suggest/ you are the expert.

Branch:  part of the company.

Client:  usually means long –term relationship.

Customer:  usually means one time/ not all the time customer.

Skills &qualifications separate from objective

Or

Self introduction with everything in one.

What isn’t working for you at your current job?:

  • To many responsibilities
  • Too large of a scope of work
  • Not enough money
  • Not using education
  • Not utilizing my strengths
  • No chance to get promoted

Objective:

  • To find a career that will utilize my strengths and education.
  • To find a career that has opportunity for advancement and personal growth.
  • To find a career with a clear job description, and list of responsibilities.
  • Adequate payment for those responsibilities.

Resume start:

Cooperate with carriers to obtain and manage cargo space.

Negotiate with carriers for competitive airfreight, and advise pricing team to make quotation for overseas shipping.

Monitor daily e-mail communication between our overseas branches and our local customer service team (and instruct as needed).

Deal with complaints from the overseas branches and local clients, and find a solution to solve the problems.

Finish and analyze various monthly reports for marketing, and establish strategies for future months.

Skills and Qualifications:

  • Excellent customer service and ability to maintain a good relationship with clients
  • Good problem solving skills
  • Good follow up/follow through
  • Effective time management

Objective:

  • What kind of job do you want?

Self Introduction:

Skills, your objective, your strengths, any special education you’ve obtained.