Email Service Notes (Tony)

Your Original Email:

Dear Facebook staff:

I am XXX from China,

My facebook account is banned unproperly, I really want to get it back.

I am not sure about the reason why my account is banned.

In mainland China, I have to use VPN to log in facebook. When I wanted to log in last time, the login IP changed. I hope you can understand this situation.

During the earlier photo verification process, I submit the wrong photo unintentionally and I should apologize for that. If you still need me to do the photo verification, I would be happy to do it.

If any other information which can help to get the account back is needed, please feel free to contact me.

I’d be grateful if my account could be back as soon as possible, thank you!

Your Corrected Email:

Dear Facebook staff:

I am XXX from China,

My Facebook account has been locked by mistake, I’d really like to get it back.

I am not sure why my account has been locked. But possibly it’s because I login through a proxy.

In mainland China, I have to use a VPN to log in to Facebook. The last time I tried to login it was under a different IP because of the proxy and your account security protocols must have locked me out. I hope you can understand this situation.

During the earlier photo verification process, I submitted the wrong photo unintentionally and I should apologize for that. If you still need me to do the photo verification, I would be happy to do it.

If any other information is needed to help me get the account back, please feel free to contact me.

I’d be grateful if my account could be unlocked as soon as possible, thank you!

Pretty good writing Sandra, check the order of some of the corrections I made. And don’t worry they will unlock your account in a few days or a week. They do that a lot, but you can always get back into your account.