Email Service Notes (Jesse)

Your Original Email

Hi Matthew,

I am Joy, and glad to follow up this project.

In order to migrate Taiwan to Okta, I would like to focus on the following factors so that I can make a clarification to local business and management teams.

1. Do we have any customer pain points or successful user cases so that I can communicate with our local business team to initiate this project

2. As one global team, in order to follow corporate standards, may I have more information about Okta features, IAM strategy, Corporate Okta migration sharing, framework, roadmap, and etc?

3. Do we have a timeline for Taiwan migration, which will help us prioritize resources?

4. May I have more information about Okta cost?

I am really looking forward to your reply and your great supports would be highly appreciated!

Thank you,
Joy

Your Edited Email

Hi Matthew,

Glad to follow up on this project with you!

In order to migrate Taiwan to Okta, I would like to focus on the following factors so that I can clarify some points for the local business and management teams.

1. Do we have any customer pain points or successful user cases which I can pass on to our local business team in order to initiate this project. (i’m not sure what you mean by initiate here – you mean begin?)

2. As we are a single global team, in order to follow corporate standards, may I have more information about Okta features, IAM strategy, Corporate Okta migration sharing, framework, roadmap, and etc?

3. Do we have a timeline for Taiwan migration? This will help us in the prioritization of resources.

4. May I have more information about the cost of Okta?

I am really looking forward to your reply, and want to thank you very much for your support!

Best regards,
Joy