Email Service Notes 19th March (Jesse)

Your Original Email

My apple id was blocked yesterday.After trying several times online,the problem still couldn’t be solved.Then I called in the apple customer service for futher help.
A young lady answered the phone and talked to me in a tender voice.But she suggested a way not convinient to me.So I said it’s not reasonable and you should think and act on behalf of the customer.She took what I said into account and transferred my phone to their senior engineer.
It made me so disappointed by the following incident. The so-called senior engineer rejected my request directly without any reason and hang up the phone.
I am just thinking about the whole process and it gave some hints.In the modern era,the working attitude will decide your customer experience and the working ability will decide your customer satisfaction.And these two results will impact the development of the company.

Your Edited Email

My apple id was blocked yesterday and after trying several times online, the problem still couldn’t be solved / I still wasn’t able to fix the problem. Then I called the apple customer service for some further help.
A young lady answered the phone and talked to me in a tender voice, but she suggested a way that was not convenient for me. So I said it’s not reasonable and you should think and act on behalf of the customer. She took what I said into account and transferred my call to her senior engineer.
The following incident really disappointed me. The so-called senior engineer rejected my request directly without any reason and hung up on me.
I am just thinking about the whole process and it gave me some ideas. In the modern era, the attitude you have will decide your customer experience and your abilities / the quality of your work will decide your customer satisfaction. The result of these 2 areas will impact the development of the company.