Demo Class Notes (Fontaine – Tibo)

Fontaine

She works as a training manager in a French perfume company and needs to use English for reports / presentations and emails.
-Correct wrong pronunciation (especially words pronounced in a French way)
-Re-explain grammar points when noticing a mistake (including nature of words)
-Enhance vocabulary & ensure practice
-Role play of situations (PPT presentation / phone call / meeting / emails)

推荐课程（每周）/ Your Recommended Course (Weekly)

F2F: 2

Writing: 2

I’m working in a French perfume company as a training manager.
I can speak French much more easily (than English) but for emails or PPT or reports I should use English / I am required to use English.

I can understand usually but when I write or speak / but when writing or speaking, it is sometimes difficult.

the way I am thinking makes it difficult for me

I can understand despite a few grammar issues

I have lived in Paris for 4 years and they can speak English but usually choose not to and it pushed me to study French and then I lost my English./ my English got worse.

There are advantages and disadvantages  / good and bad sides

I like the culture and the buildings / architecture but sometimes people are not very nice / people can be quite cold.

They don’t have kindness / They are not very kind. It is not like in Belgium, people are nice and when you go on the street they say hello with a nice smile.

My parents worked there so I was 17 and I needed to go with my parents so I had no expectation I just went to Paris and studied and I felt it was very different. / My parents moved there for work when I was 17 so they took me along.

Speaking and writing are harder.
I can understand 80-90%

I work with no English speaking people / I don’t usually work with native English speakers / I mostly work with non native speakers / people for whom English is a second language.

We do not have so many sales numbers, we just present a plan in 1-2 years or report about the previous year.
What I studied from this case can do well -> What I learned and how to improve thanks to that.

Sometimes we need to fight with oversea people because one decision they have and we have different ideas and we should persuade/convince them to change. -> Sometimes we have to argue with people in other countries and try to convince them to change their decision.

I think in a Chinese way, I have a feeling when I was in Paris I used French grammar to think about my sentences.

Situation: The Macao team asked you to prepare a training for a store opening. Send an email to John Smith (coordinator) include a document with the training outline.

Dear John,
Hope you find this email well,

This is Fontaine from the Chin team I am a training manager who responsibility for trainings.
Please find attached as training plan for Macao new store opening.
-You can give this document for new staff, they should learn this by themselves before in class training
-In class training content including product knowledge, service and sales skills
-After in class training I need store managers to do a field coaching to follow up

If you have any questions please feel free to contact me,

Best regards,

Fontaine
training manager …

Hi John / Dear Mr Smith,
I hope this email finds you well,

This is Fontaine from the Chinese team I am a training manager who is responsible  for trainings. / I am contacting you about the training plan for the Macao store opening, My name is Fontaine and I am a training manager from Shanghai.

Please find attached a training plan for the Macao new store opening. / Please find a plan as pdf as attachment

Here are some guidelines to ensure the success of the training:
–Please give this document to the new staff and ask them to review it/ask them to learn the content before the training
-Our in class training will cover/will include product knowledge, services and sales skills
-After the in class training I would need the cooperation of store managers to do a field coaching to follow up. / after the in class training please help me ensure that store managers do a field coaching to follow up.

If you have any questions please feel free to contact me,

Best regards,

Fontaine
training manager …

…..

–greeting (Hi + first name / Dear + last name (more formal)/ Dear sir/madam / to whom it may concern (if unknown)
–icebreaker : (I hope this email finds you well, I hope you had a nice weekend / holiday )
–reason for contact (I am emailing you about …. /I am writing to you regarding …)
–call for action: (Could you please …. / Would you mind +ing / please …)
– sign off (If you have any questions please feel free to contact me, Looking forward to hearing from you …)

Vocabulary

to cover (v) touch on several points / include
Our training will cover sales and service
The insure doesn’t cover dental services

dentist (n) teeth doctor
I hate doing to the dentist

dental (adj) related to teeth
I have a dental appointment tomorrow

responsibility (n)
My responsibilities include : store training , staff training , …

responsible (adj)
I am responsible for staff training

confident (adj)
I am more confident now

confidence (n)
I lack confidence in my English

Pronunciation

culture

convince

accent

organize

manager (n)

manage (v)

confident (adj)
confidence (n)

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