3 Month review 3rd September (Jesse)
listening 3.25
speaking 3.25
reading 3.5
writing 3.5
add to blurb: business english skills, writing (polite / formal / direct)
add: storytelling technique but make it fast
mirroring others – listening / watching and learning from others
eg. as an advanced level student I need to learn by mirroring others
reply her – reply to her
I apologised that we need to delay – I apologised to her and said that we need to delay / I apologised to her for the delay
i receive a complain call – i received a complaint call from a client / complaint over the phone from a client
listened her complaint – listen to
put more excuse on the client’s side – put the blame on the client / made excuses and blamed the client
de-escalate an unhappy customer
uncomfortable – un cumf table
can’t find the evidence to prove me right / prove what I said was right
such kind of project – such projects / this kind of project
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