VIP Class Notes (Tibo)[W]

Today we focused on:


how to reply to common questions

Homework


Bring a few more emails / exchanges with your customers

Vocabulary

power
The cable supports 5V power.

to include 包括
Does the price include delivery?
The price includes 1 battery if you want an additional battery you have to purchase it separately.
The kit includes 11 pieces (in a box)

to separate 分开
I cannot separate a piece from the kit.

separately 分别的
We do not usually sell pieces separately, we only sell them as a kit.
We will sell pieces separately in the future.

additional 额外的
I want to purchase an additional kit.
If you want to purchase more kits we will give you an additional discount

to purchase : to buy
I want to purchase 2 kits.

battery 电池🔋
My phone needs a new battery.

compatible 配伍的
This is compatible with air conditioners from AC-BTU 9000 to 18000
This kit is not compatible with central ACs.

cable 线
I want to charge my phone but I forgot the cable.

PK (horse power) 功率
This is a type 2 pk air conditioner.

usually / normally通常
I usually have questions about size.
I normally only sell as a kit.

Writing exercise

1:
How many feet does this cover?
于2019年7月17日提问
2:
The length of the duct’s tube is 3.280 ft, inside it is 0.253 ft (wide)×0.209 ft (tall)
3:

Sorry but this is the worst response I have ever heard from a seller. there are multiple pieces and it is 3.2 ft that is absolutely horrible given the price. I see 4 long pieces and a bendable long piece. So 5 x 3.2 would make me think it is at least 15 ft? would be amazing if the company would verify this. not only that but Amazon needs to ensure that if they are going to carry a product that the description is actually accurate.

4:
Hi Thanks for your question.
There are four (4) straight duct in the box , Each is 3.3 feet long. along with one(1) wall cover, three(3) couplings and one(1) plane bending and one (1) vertical bending and one (1) end cover, and one(1) 1.96 feet currugated expandable free joint. Total length of coverage is about 15 feet. All pieces can be easily installed.The product is suitable for mini-split systems with a capacity of 9000 BTU, 12000 BTU and approximately 18000 BTU.

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Q:Is this ok for pipe 2 pk air conditioner???
A:Do you want to get 2 package pipe in the a duct? if you add water pipe I think just small (Wrong)
It is compatible  with pipe 2 pk air conditioners / it is not compatible with …..

I have to make 2 horizontal 90 degree turns before a 90 degree don 90. Your kit included 1 horizontal 90 elbow. Is it possible to add another horizontal 90 to your kit, for an additional cost. Thanks, Gerry [e-mail address removed]

No because it comes in a box like this, we do not sell separate pieces. send us an email with your order number. We can only find your address from your purchase record. [e-mail address removed]  OK, pls send us a note immediately after you purchase and we will pack an additional one for you free. We will send you one free.

Hi Thanks for your question.
I can’t sell it separately  / we do not normally/usually sell separate pieces but I will pack an additional one (horizontal 90 elbow) for you for free.
please let me know your order number.

What is the length of the straight pieces?
There are four (4) straight pieces in the box. Each is 39.37 inches long. Total length of coverage is about 13 feet.

Grammar

number in front  = how many /quantity
2 tubes. (There are 2 tubes in the set.)
There are 2 types of cables included in the box (Mini USB and USB – C)

number after  = type/size
Tube 2 (Tube type 2)
A usb type C cable is included in the box.