VIP Class Notes (Tibo) [W]

Homework


Think about 3 common situations in which you have to send emails.

Today we focused on:

refining expression in emails

Writing

I’ve followed to exclude the invoices with arrival June. And the attached are the updated statement list.
If you agree the same, please confirm. We will arrange the payment accordingly.

Both offices are getting a long opening account. Therefore, I’m in the same position to close it timely. Shall wait for your confirmation and move on.

To get a better understanding, please be noted

We will send you the statement of the previous month by every 28th ,PLS check and confirm to us within 15days.
Confirm it and if both ends agree to carry on for the next settlement, it will be O.K. But we need a confirmation on it firstly. Then we can have a quicker settlement even there’s long time opening. At the moment, our difficulty is there’s no timely confirmation on the figures and our statement list.

Would appreciate your comment if you have any other better suggestion or added comment. Thanks for your attention.

With my best regards
Laura Zhao

From: Ester Ribell Ruiz R. 2018 FOR C

Dear Laura
Sorry to interfere on this issue , but if you are asking us to include and accept your April invoices ( that one of them has just arrived 1st June in Barcelona ) , the most fair is that you do the same, please kindly do the same and settle corresponding payment to us.

Regars


Dear Ester

I’ve followed to exclude the invoices which arrived in June / the invoices with arrival in June. And the attachment is the updated statement list / and attached you will find the updated statement list / please refer to the attachment for the updated statement list.
If you agree to do the same, please confirm. We will arrange the payment accordingly.
Both offices are getting a long opening account. Therefore, I’m in the same position to close it timely. I will wait for your confirmation to go ahead / to move forward.

To avoid misunderstandings in the future, please be noted that we will send you the statement of the previous month on every 28th ,please check and confirm with us within 15 days.
Confirm it and if both ends agree to carry on for the next settlement, it will be O.K. But we need a confirmation first. Then we can have a quicker settlement even if there’s long time openings / even with long time openings / we can have faster settlements despite long time openings. At the moment, our difficulty is there’s no timely confirmation on the figures and our statement list / The main obstacle to a quick settlement is that there’s no timely confirmation on the figures.

I am looking forward to hearing from you,

Best regards

Laura Zhao

From: Ester Ribell Ruiz R. 2018 FOR C

Dear Laura
Sorry to interfere on this issue , but if you are asking us to include and accept your April invoices ( one of them has just arrived on June 1 in Barcelona ) , the fair option is that you do the same / it would be fair for you to do the same/ to reciprocate , please kindly do the same and settle the corresponding payment.

Regards

Writing

Practice 1
Write to Alberto Corazon to let him know that you haven’t received payment for the invoice sent 4 months ago.

Dear Alberto,
it has been 4 months that you told us to arrange the payment but we haven’t received the payment.
Could you please send us the bank note so that we can check with our bank

We will wait for your reply,
thank you.
best regards.

LZ.


Dear Alberto,
it has been 4 months that you told us to arrange the payment but we haven’t received the payment.
Could you please send us the bank note so that we can check with our bank

We will wait for your reply,
thank you.
best regards.

LZ.

Dear Alberto,
I hope this email finds you well.
I am writing to you about the invoice sent in April.
I am afraid we haven’t received the payment yet. Could you please look into it and send us the bank note/transfer number/bank records so that we can confirm with our bank/on our side.
I am looking forward to seeing this issue resolved
Best regards,

LZ.


practice 2
Tom Ford called your boss to complain that you didn’t send the invoice on time. Your boss told you to resolve the issue with Tom and to apologize. Write to Tom.

Dear Tom,
I hope this email finds you well,
I apologize that haven’t sent the invoice on time. I hope it wasn’t too troublesome for you.
Please find attached the invoice of the month
I will send you the invoice on time in future to avoid this trouble again.
Best regards,
LZ.


Dear Tom,
I hope this email finds you well,
I apologize for not sending the invoice on time. / please accept my apologies for not sending the invoice on time. I hope it wasn’t too troublesome for you./I would like to apologize for any inconvenience caused.

Please find attached the invoice of the month.
I will send you the invoice on time in the future to avoid this trouble again. / I will ensure that you receive the invoice on time in the future. /
Best regards,
LZ.

Writing

basic 1st email structure

  • greeting (Hi John , Dear Mr Smith.)
  • a compliment (I hope this email finds you well, I hope you had a nice week end / Christmas / I hope you had a nice flight back to Spain)
  • the reason for your email ( I am writing to you about …. / I am emailing you with regards to ….)
  • a call to action (Could you …../please ……/would you mind Ving……) (reason)
  • a closing message (I am looking forward to hearing from you / I am looking forward to seeing this issue resolved/….)
  • signature (Best regards LZ)

Vocabulary

to blame 责怪
Men are to blame for everything.

to reciprocate :to do the same
My friend gave me a gift on my birthday and I reciprocated on hers.

obstacle: 障碍something that blocks/stops you
I want to travel but money is a big obstacle.

impolite : not polite
She was impolite so I decided not to talk to her anymore.

despite 尽管
Despite the bad weather the holiday was good.
I work hard despite of my sickness

helmet : thing to protect the head
I wear a helmet when I ride a bike.

to move on : to think about something else / to focus attention on something else
It took me 2 years to move on after my friend died.
After working in this company for 5 years, I decide it was time for me to move on and I went to some job interview.

specific 明确的 / clearly defined
There are many specific words used in accounting.

please find attached : name
please refer to the attachment for more details

Grammar

apologize for (not) doing something
I apologize for being late

Apologize for something
I apologize for the wrong attachment.

In : month / season / year
In August
In winter
In 2018

On day/event
On Monday
On January 24
On New year