VIP Class Notes (Tibo) [W]

P1: There was a power cut on July 10 in your building and you had to send your employees back home since they couldn’t work.
Send an email to the power company to complain.

P2: you want to invite John Smith to join you during your annual party on Aug 11 .
Send him an email.

OFFERING HELP / GIVING INFORMATION

Formal

We are happy to let you know that  ………..

I am glad to inform you that……..

We regret to inform you that …..

We would be glad to 

Should you need any further information/assistance, please do not hesitate to contact us.

Practice 1: Jenny Li applied to the position of Marketing executive in your company.
After discussing with the HR manager you decide to hire her. Send her an email to tell her the news and ask her when she can get started.

Dear Mz Li,
We are happy to let you know that we accepted you to our company.

I am writing to you that I want to know when you can get started.
Looking forward to your reply before Saturday.
Best regards ….

——-

Dear Mz Li,
We are happy to let you know that we accepted you to our company. / you are accepted as our new marketing executive.
Could you please tell me when you can get started?
I would appreciate if you could answer to this email before Saturday.
Looking forward to your reply.
Best regards ….

Practice 2:

Kelly Jing applied to the position of Marketing manager in your company.
After discussing with the HR manager you decide not to hire her. Send her an email to tell her the news.

Dear Mz Jing,
We regret to inform you that we decided not to hire you as marketing manager.
Should you need any other information please do not hesitate to contact us.

Best regards…..

Practice 3: you want to invite John Woo (CEO of Opple) to attend a meeting in your HQ next week.
Ask when he is free. / offer 2 possibilities.

---

Dear Mr Woo,
I am glad to inform you that we want to invite you to attend a meeting in our HQ next week.

Could you please tell me if you can attend a meeting in Saturday this week or Monday next week?
I would appreciate if you could inform me before Thursday.
Looking forward to your reply.

Best regards.

---

Dear Mr Woo,
I am glad to inform you that we would like to invite you to attend a meeting in our HQ next week.
Could you please tell me if you can attend a meeting on Saturday this week or Monday next week? / Would Saturday this week (July 13) or Monday next week (July 15) be convenient for you?
I would appreciate if you could inform me before Thursday.

Looking forward to your reply.

Best regards.

COMPLAINING

formal :

I am writing to express my dissatisfaction with… / to complain about…

I regret to say that I was not completely satisfied with…..

We regret to inform you that your payment is considerably overdue.

I would like to receive a full refund and compensation for the damages.

I am interested to hear how your company can compensate us for the distress we suffered.

Informal

•I’m sorry to say that you’re late with the payments.

•I hope you won’t mind me saying that
I’m afraid …….

Practice 1: Baidu cloud is hosting your website. They had a problem last week and your website was unavailable for 5 days.
This has led to issues since clients wanted to find information on your website and couldn’t . It also damaged the credibility of your business.
Contact Baidu cloud to complain and ask how they want to solve the situation. The email is contact@baiducloud.com.cn

Dear Sir or Madam,
I regret to say that I was not completely satisfied with  your service because they had a problem last week and was unavailable for 5 days.
I would like to know how you resolve this problem that damaged the credibility my business.
Looking forward to your reply,

Best regards.

---

Dear Sir or Madam,
I regret to say that I was not completely satisfied with your service because there was a problem last week and my website was unavailable for 5 days. / Clients were unable to access my website for 5 days last week / from July 3 to July 8
I would like to know how you plan to resolve this problem that damaged the credibility of my business.
Looking forward to your reply,

Best regards.

Practice 2 : I haven’t received some  of the items that I bought online so far. I paid for the order on March 24. John@Ipple.com . Order number was 12ds342d

Hi John,
I’m afraid I haven’t received the items that I bought on your website on March 24.
The order number was 12ds342d.
I would like to know if you can help to check the order.
Looking forward to your reply,

Best regards,

---

Hi John,
I’m afraid I haven’t received the items that I bought on your website on March 24.
The order number was 12ds342d.
I would like to know if you can help to check the order. / Please check the order and get back to me ASAP. / I would like to know what is going on.
Looking forward to your reply,

Best regards,

Vocabulary

 

power cut : no electricity
There was a power cut and we could use the computers.

possibility : option 可能性
The possibility of the house price going up this year is high.

familiar  : 熟悉的
I am not familiar with how people do business in South America.

compensation 赔偿
I haven’t received compensation for the accident yet.

to compensate: when you make a mistake and it hurts other so you pay to make up for it
I would like to know how you plan to compensate us for the trouble.

overdue : not paid on time
My electricity bill was overdue and the electricity company decided to stop giving me power.

Grammar

If you do not know if a woman is married or not you can use Mz

want to do something
I want to improve my English.

Want someone to do something (informal)
I want you to meet with John tomorrow.

Would like someone to do something(formal) 
I would like you to meet with John tomorrow