VIP Class Notes (Tibo) [S+W]

Write 2 emails (1 formal / 1 informal)
Situation: The client wants the creative ideas by Friday but it is impossible so you can only send them by Tuesday. Send an email to the client.

Last Saturday, I went to hospital because I have booking a health check for my dog. My dog is a bichon, she’s 7 years old so she has a bad temper. She usually been angry at night about turn to 12 o’clock. I guess she wants the environment to be very quiet so any sound will trigger her. She doesn’t like grooming, she likes eat everything. When I walk her, I should be very careful, she will catch any chance to eat something she could eat, even the shits. She doesn’t like other dogs, she will bark at them. She likes people, every people, especially beautiful people. If you walk inside her sight, then she will be very happy and wiggle her tail.

Last Saturday, I went to vet because I booked a health check for my dog. My dog is a bichon, she’s 7 years old so she has a bad temper. She is usually angry at night about/from 10 to 12 o’clock. I guess she wants the environment to be very quiet so any sound will trigger her. She doesn’t like grooming, she likes to eat everything. When I walk her, I should be very careful, she will catch any chance to eat anything she can eat, even the shits. She doesn’t like other dogs, she will bark at them. She likes people, everyone, especially beautiful people. If you walk in her sight, then she will be very happy and wiggle her tail.

practice 1:
You sent an important document to a client by delivery on Monday (SF) but they only delivered the document after 2 weeks.
You send them an email to complain and ask for compensation.

Dear Sir,

I hope this email finds you well,
I regret to say I was not completely dissatisfaction with the service you offered.
The period of transport is too long for my document / the arrive time is too late.
It made a very bad impact for my business.
The ID is 131323 and I ask for a discount for this business.

I am looking forward to your reply.

Best regards

Dear Sir,Madam  / to whom it may concern

I hope this email finds you well,
I regret to say I was not completely satisfied with the service you offered.
The period of transport for my document was too long  / My document arrived too late / my document was delivered much later than promised.
It had a bad impact on my business. / it had a lot of negative consequences on my business and I expect compensation.
The transport / transaction ID is 131323 and I expect a refund for this business / order.

I am looking forward to your reply.

Best regards

Practice 2: Write to Peter Johnson to tell him the delivery date of project XYZ has to be changed because you are not able to finish the project at the original date.
You think it will take 1 more month.(formal)

Dear Mr Johnson,
We regret to tell you that the delivery date has to be changed because of our resources changed.
We would like to apologize for the change of our delivery date.
We estimated it would cost one more month for us to finish the creative ideas.
We will make sure it will not happen again in the future.

I am looking forward to your reply,

best regards,

Dear Mr Johnson,
We regret to tell you that the delivery date has to be changed because we are lacking resources  / because it is not possible for our creative team.
We estimated it would take one more month for us to finish the creative ideas.
(We prefer to delay the project to make sure we deliver the best quality possible.)
We would like to apologize for the change of our delivery date/ delay.
We will make sure it will not happen again in the future.

Thank you for your understanding,
I am looking forward to your reply,

best regards,

COMPLAINING

Formal

•I am writing to express my dissatisfaction with… / to complain about…

•I regret to say that I was not completely satisfied with the room you provided us.

•We regret to inform you that your payment is considerably overdue.

•I would like to receive a full refund and compensation for the damages.

•I am interested to hear how your company can compensate us for the distress we suffered.

Informal

•I’m sorry to say that you’re late with the payments.

•I hope you won’t mind me saying that the place you’d recommended to us wasn’t as nice as we’d expected.

APOLOGIZING

Formal

•We would like to apologize for any inconvenience caused.

•Please accept our apologies for the delay.

•Please let us know what we can do to compensate you for the damages caused.

•We will make sure that this will not happen again in the future.

•I am afraid I will not be able to attend the conference.

Informal

•I’m sorry for the trouble I caused.

•I apologize for the delay.

•I promise it won’t happen again

•I’m sorry, but I can’t make it to the meeting.

Vocabulary

satisfaction (n): being ok/happy with a situation
Client satisfaction is very important for our company.
The client was satisfied(adj) with our proposal.

partial (adj): not full
I am only partially satisfied with the service.
We will give a partial refund for the trouble.

compensation (n): 补偿
We received a compensation for the accident

refund (v/n) : pay back.
If you buy something that you don’t like you can send it back and get a refund.(n)
If you stay at a hotel, they will refund (v) your deposit after about 7 days.

deposit (n): money used to book something 定金
The hotel required a deposit of 1k.

to wiggle(v): to move from one side to the other
Dogs wiggle their tail when they are happy.

trigger (n): The thing you touch to fire a gun
He pulled the trigger and killed the annoying client (HAHAHAHAHAHA)

to trigger (v): to start as a reaction / to get someone angry
The high house price in SH triggered a lot of complains among Chinese people.
The murder in a DIDI triggered a change in the DIDI app to add more safety functions.
When I am tired, anything can trigger me.

to bark : when a dog makes sound
A stranger came to my place and Lala started to bark.

vet (veterinarian)(n) : animal doctor
I took Lala to the vet for a health check.

messenger bag (n) : bag you wear on the side.
The messenger bag had an issue so I wrote an email to complain.

backpack (n) : bag you wear on the back
I bought a backpack on 11/11

truck(n) 卡车(big car for transport)
My dream is to drive a truck.

unique (n): only one/special
Each product is unique.

Grammar

I am working hard because of 11/11 (express something continuing for some time)

I worked hard yesterday to finish the project (action is over)

Grammar

like to do something
I like to play with Lala

like doing something
I like playing with Lala.

Can’t help oneself from doing something
I can’t help myself from buying stuff on 11/11.