VIP Class Notes (Tibo) [S+W]

Think about 3 questions customers may ask you by email and how you would answer them

I like to learn English I learned for one year and this year I didn’t learn English for about 8 months because I opened a global store on Amazon so I need to read more emails from Amazon for my company. I sell air conditioners and accessory parts. My work is to sell services. We use emails to talk with buyers.
Maybe about size, quantity and/orcolor.
I learn English because my work needs it/ I learn English because I need it for my work
and I like to do business and experience travels. next week I will go to Japan.
I think Japanese food is very similar to Chinese food and it is nearby China/ and the flight is very short/the trip only takes a short time (by plane) . Food is very simple and clean and there are famous buildings similar to Chinese buildings. Famous buildings are the same style as Chinese buildings.
I think spoken English is important because my spoken English has some issues about pronunciation, grammar…

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I like to learn English but last semester I learn one year and this year I didn’t learn English about 8 months because I opened a model global store. Amazon US so I need to reading more emails from amazon for my company. I sell air conditioners and accessory parts. about sell customer service. We use emails.
Maybe about size, quantity, color.
learn English because my work need and like do business and like travel. next week I will went to Japan.
I think it is very like Chinese food airplane is very nearby China. Food is very simple and clean and famous buildings like Chinese buildings.
I think spoken English is important because I spoken English a little bit is about pronunciation, grammar…

John Smith bought a small size kit but you don’t have small size kits anymore.
Send an email to tell him small size kits are sold out.

Dear John Smith,
Thank you for your question.
Unfortunately we do not have this product for one month.
start sell for 10 October
Thank you for contacting us.
Best regards,
P.

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Dear John Smith,
Thank you for your question.
Unfortunately we do not have this product at the moment.
We will start to sell it again on October 10
Thank you for contacting us.
Best regards,
P.

Thomas Jefferson wants to buy 100 kits. He sent you an email to ask for a discount.
Answer the email

Dear Thomas Jefferson,
Thank you for contacting us,
you want to buy 100 kits we will give you 10% for this order.
If you have any problem you can contact us
Best regards.
P.

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Dear Thomas Jefferson,
Thank you for contacting us,
If you buy 100 kits we will give you 10% off on this order./ we will give you a 10% discount
If you have any questions feel free to contact us.
Best regards.
P.

Vocabulary

discount 折扣
There is a 10% discount on small kits today.

….off 折扣
Small kits are 10% off.

feel free to 随意
Feel free to contact us anytime.

support 支持
Thank you for your support.

unfortunately + bad news
Unfortunately I will be late for the class.
Unfortunately we do not have this product.
Unfortunately the shipment was delayed because of the weather.

sold out 卖完了
iPhones are sold out everywhere.

hobby 爱好
I like quiet hobbies

regards: consideration
I wrote best regards in the email.

regrets后悔
I have regrets about my trip to Thailand.

to relax 放松
I work hard so I need to relax.

to sell 卖
I sell air conditioners accessory parts.

issue : problem
One buyer sent me an email because he had an issue with the air conditioner.

accessory parts 配件
I buy some accessory parts on Amazon.

grey 灰色
Do you have it in grey?

quantity 数量
What quantity do you need? How many do you need?

first time 第一次
It is the first time I go to Japan.

seller (n) : person who sells
I am a seller on Amazon.

to sell (v) 卖
I sell on Amazon.

Grammar

like to do something 
I like to travel

for + duration (how long)
I have a class for 1 hour.
I studied English for 1 year.
I waited for my friend for 10 minutes.

need to do something
I need to improve my English
I need to buy a plane ticket

on + date
On Monday
On October 15

in + month
In October

Pronunciation

kit

kitty (small cat)

% (per cent)