VIP Class Notes (Tibo) [S]

I’m cantonese.

I’m more than like 30. my zodiac sign
I work in an ad agency, more than 10y.
It is an ad agency that does customer experience design. I belong to the account service team.
When a consumers bought a car you will give hi 360 consumer experience like how to trigger them to go to the shop and how you can persuade them to buy the car. after that how can you do the after sales and what kind of service you give to them. how can we address those painpoints to make the experience better.

Superbowl is more for driving awareness. it is part of the experience.
currently it depends but our agency is more specialized in digital but we are not the one to do the service for the customer but we can give them strategy from our side.
if a client comes to us to say I want to persuade more clients in china to use Apple Pay this is the offer we can give them. give us an idea to persuade more consumer to register an Apple Pay.

I’m Cantonese.
Im more than/i’m over 30. my zodiac sign is …. Leo.
I work in an ad agency, I have been working in this industry for more than 10 y
It is an ad agency that does customer experience design. I belong to the account service team.
When a consumer buys a car you will give him a 360 consumer experience like how to push them/lead them to the shop and how you can persuade them to buy the car.How you accompany them after they bought the car and what kind of additional services you provide.
after that how to provide  after sales services  and what kind of service to give to them. how  we can address those pain points to make the experience better is part of my job…

the Super bowl is used as a mean/way to drive awareness. it is part of the experience.
currently it depends but our agency is more specialized in digital but we are not the one to realize the service for the customer but we offer them a strategy based on our expertise.

if a client comes to us to says I want to persuade more clients in China to use Apple Pay I would give them an offer and ideas on how to persuade more customer to register/ register on Apple Pay/register an Apple Pay account.

its because Virgos have a strong attention to details / Virgos are detail oriented  and sometimes they will drive you to crazy.

We have people from every where. from all the countries you could think about.

I like to exercise. I really enjoy cycling and doing yoga.

if you believe in the zodiac, you will find similarities with your reality whereas if you don’t you just think things are coincidences.

Vocabulary

constellation : group of stars
We looked at the sky and used an app to tell us the names of the constellations

to accompany a customer: to stand together with a customer and be ready to support
A 360 experience is when you accompany a customer and a brand before the purchase, during the purchase and after it.
zodiac sign.

a coincidence: something that happens by accident
meeting in the supermarket was such a coincidence.

circumstances (outside of your control): things that happen and that influence your actions
I wanted to go to your office by 12 but because of some circumstances I will be stuck in the airport.

 to trigger : to start a reaction (usually strong)
The political incident triggered strong criticism online.

to go off track : to talk about unrelated things
We went off track during my introduction.

accident: something unplanned that disrupts the order of things / unfortunate incident
Car accident : collision / car crash
I was late because of an accident.

to bump into another
The car at the back bumped into us as we stopped at the red light.

incident : an event / occurrence usually with a negative impact ( not necessarily physical)
People talked for a long time about the incident during which trump used racist words
Chinese people do not buy D&G because of the PR incident that happened last year.

collision : crash between two cars.
There was a collision on the road and we had to. take a left.

the zodiac : the 12 signs depending on which month you were born
I do not know my zodiac sign.

Chinese zodiac sign:
Your Chinese zodiac sign is based on which year you were born.

Grammar

you trigger something not someone
finding a picture of my late friend triggered a lot of sadness.
When you click on the button it triggers the alert message.

Subject -> Verb : statement
I am fine
He talked about how to get more customer

Verb -> subject : question
How are you?
How do we get more customers?

general statement: use the plural form
I like cats