VIP Class Notes (Tibo) [S]

organize the presentation and write it down.

work on conference call pitch with PPT.
Go simple and use example suitable for Lufthansa (airline cargo transport)

The format is 30 minutes:  half presentations/ half Q&A

useful expressions:

As you can see on the screen/ppt

you may have a problem when doing cross border business and we have an insurance as a solution. We can cover all the risks which you can see on the screen.
If you have special issues we can build a special product together with you / we can customize a product for you.

I want to introduce some of our main products to you….

Imagine that unfortunately one plane has some problems and some goods are/arrive damaged.
With our insurance you are safe, we will cover your loss / we will refund your loss within 3 to 5 days.

Vocabulary

crowded : with many people
It is very crowded during the week end.

etiquette: how to do something politely
it is business etiquette that when someone gives you a business card you also give your own business card.

universal studio : entertainment park
I will go to universal studio in Singapore with my daughter

to solve: resolve / fix
We use an insurance to solve the problem.

to customize: to make something for one’s needs
We can customize insurance products to meet/match your needs.

customized : made exactly as one wants
I went to the tailor to have a customized suit.
We build customized insurance products for your needs.

risk : danger
There is a risk of the goods being delayed.

to cover: edge against a risk
We cover all kinds of risks

to refund : pay back
We will refund your loss

Pronunciation

customs (cus temZ)

customer (cust te meR)

delivery

match / met