VIP Class Notes (Samara)[S]

Today we focused on:

Professional language when there is a problem.
How to start a conversation

Homework

Write a professional email to staff about how to speak to a customer about fixing a bag.

Speaking exercise

Hello do you remember me? I am Carolyn from the MK Shanghai store. You send me a bag to be fixed. I send your bag to our repair center, but after they scan the bag the officer that bag cannot fixed but we can offer you the same bag, similar style bag for you to change this current one. Do you think it’s okay for you?


Hello, how are you? I am Carolyn from the MK Shanghai store. You sent me a bag to be fixed. I sent your bag to our repair center, but after they reviewed / examined the bag the officer told me that the bag cannot be fixed. But, don’t worry we can offer you the a similar style bag for you to exchange for this current one, Is that okay? /  What do you think about that?  / Would you be interested in that?   

Grammar


That is a very sad thing / I’m very sorry to hear about that
That’s unfortunate. 
You are still in the time to get fixing service / You are still in the time period to qualify for repair service.
Sorry for the inconvenience / sorry for your inconvenience.
My pleasure

How to start a conversation:
Hello how are you?
Last time I saw you, you were…
I love your shoes!
What are you drinking? Is it yummy?
How was your trip?
How long did it take you to get here from your hotel?
How far is this place from your hotel? I hope it wasn’t far!
When do you think it’s a good time to go?
How long are you staying?
If you need a recommendation, ask me anytime.