VIP Class Notes (Jesse) [W]

Grammar

laugh at – direct – negative
laugh with – together – positive

others = other things
other’s products = other people’s / company’s products

Vocabulary

if you don’t understand:
Sorry? / Pardon? / What was that?

Sorry what do you mean? 

What do you mean by _____?

Hi Alexandra,

I’m sorry to bother you again. The Outlet HB/SLG LINESHEET needs body content (leather) & “grain/split” information too. Could you tell me how many days you need to update these linesheets?
I look forward to hearing from you. Thank you.

Hi Hannah,
Can you please submit this linesheet in an editable format?

Hi Alex,
I was just wondering if you got my emails (the ones with the 10 MB attachment) as I received a system bounce-back message so am a bit concerned that you didn’t receive them. / Have you received these emails? I am afraid that you have not received it because I received a system bounce-back message.

Hi Hannah,
Since I was out sick yesterday, I need one more day to complete.

Hi Alex,
Sorry to push you again. When can I receive the update? / I just wanted to know when you would be able to send an update to me.

Hi Hannah,

Sorry, I am working on this, I will try and have it complete by tomorrow without fail.
Thank you for your patience.

Hi Alexandra,
Sorry, Is there any news on the 4 linesheets?

To confirm, we need these 4 linesheets:
1 – ….
2- ….
3- …

Hi Hannah,

I’m so sorry for the delay, I assure you I am working on this, but we have been working on orders. I know the urgency and I will have this for you as soon as I can.

Hi Alexandra,
Understood, Can you tell me the ETA (estimated time of arrival)?

Hi Hannah,

Please find it completed and attached. / please find the completed file / LINESHEET attached.

Hi Alexandra,

Thanks for your reply. But we still need the full price LINESHEET. Waiting for your reply, thank you.

Hi Hannah,

The leather and grain information is in there, I’m confused about what you are missing. Can you please advise?

Hi Alexandra,
Sorry, we still don’t have the information that we need, including 1, 2, 3, 4. 

Hi Hannah,
Which information are you missing?

Hi Alexandra,

Please see the attachment, there is no leather and grain information in it. These LINESHEETs belong to full price goods.
(See attached file: TRANS 2019 MMK HB FINAL LINESHEET 11.9.18 (30).xlsx) (See attached file: TRANS 2019 MMK SLG FINAL LINESHEET 11.9.18 (32).xlsx)

Hi Alexandra,
Please help us, Thank you / Please confirm the above and let us know ASAP what the ETA is on these 4 linesheets as per my previous email. 

ps. if you are unsure of what we require, please call me or contact my boss at _______. 

Hi Alexandra,

I hope you can understand that each season we need to combine line sheets of categories in order to send it to Hong Kong, local warehouses and local lab. The information is really important to us. At present, I have received the linesheets of other products except full price and outlet’s handbag & SLG linesheet and outlet’s slg linesheet. Could you please kindly provide the information as soon as possible? Since I need to send the combined version to Hong Kong this week.

Hi Hannah,

I sent you filled in sheets, and yet you advised you are missing information. I asked you what information you are missing and you still did not provide that information. Without knowing what you are missing, how can I help to fill it in?
Please advise which information is missing from the linesheets sent.

Hi Alexandra,

Please see my 2019/03/15 E-mail where I told you there is no leather and grain information in it, I need it to be the same as SP19 Linesheet. Such as leather：100% cow leather, GRAIN/SPLIT: SPLIT.

Hi Alexandra,

Do you remember the email sent to me on March 12, 2019? You added “body content” & “Grain / split”, that’s great, we needed it. So I need you to add the same information For TRANS 2019 MMK HB/SLG FINAL LINESHEET & TRANS 2019 OUTLET SLG MARKET LINESHEET.
Can you understand what I mean? / Do you know what I mean / Do you understand?

Ciao Hannah,
How are you?
I really would like to have a conversation with you and the team to find a solution to have this process smoother.
Can we have a call?

Thanks
Niccolo

Sent: Tuesday, March 19, 2019 5:59 PM

Hi Niccolo,
Good morning, I am great, thank you.
Yes, I also hope that this problem could / can be solved as soon as possible. I will go to the Dongguan office with my boss to visit Gordon tomorrow.
I need to spend 2 hours to learn the new PLM system to ensure a better process / for me to help the process to be better. If possible, I think it would be better to call at that time, while our team is in Gordon’s office. Is that OK?

If so, please let me confirm the time with Gordon and let you know when is best for us.