VIP Class Notes (Jesse) [W]

My daily schedule for a regular working day

I usually wake up at 7am then go wash up, get dress and have breakfast. Then spend 1 hour on the road then arrive at office at 9am. In order to start my work, I will need a lot of caffeine so I prefer a cup of black coffee over thick tea every morning.

After I get my coffee, I would browse through my email box and set the priority for each email. Emails from clients are always the top priority and need to reply to them by the end of today, no matter if I have a concrete answer or not, sometimes, it just a notice to tell them when I am able to answer their questions.

There is a trick that I can share with you, for questions you would like to have the answer back by the end of today, they will need to be sent to vendors in the morning so you can push them for reply in the afternoon. It works in most of the cases and when vendors are fully cooperated with you, unless the questions you ask include many data or something related to lab testing, then vendor will need more time to collect the information. Even in that kind of situation, you should always ask them to give you a date for answers.

After receive all the answers and feedback from vendors, I will start to organize my answers to the client. In the email, I will usually state the good news or the most important information in the first paragraph and follow with some details. If there are bad news, I will give more details to explain the whole situation and with some solutions to ask for client’s understanding.

I always work over time, since I like to double check everything and want to use the most accurate way to express myself to the client. However, my new boss said that he is not appreciated OT, but the next thing he said is that you can bring your computer home…I don’t really know the differences between OT at office or OT at home…

My daily schedule for a regular working day

I usually wake up at 7am and then go get ready, and have breakfast. Then, spend 1 hour on the road and arrive at work / my / the office at 9am. In order to start my work / get started, I need a lot of caffeine so I prefer a cup of black coffee over strong tea every morning.

After I get my coffee, I browse through my email box and set the priority for each email / sort my emails by priority / based on priority. (I prioritise) Emails from clients (are always the top priority) and I need to reply / get back to them by the end of the day, no matter if I have a concrete answer or not, sometimes, it just a notice to tell them when I am able to answer their questions.

There is a trick that I can share with you. For questions you would like / want to have answered by the end of the day, they need to be sent to vendors in the morning so you can push them for a reply in the afternoon. It works in most cases and when vendors fully cooperate with you, unless the questions you ask include a lot of data or something related to lab testing, then vendors will need more time to collect the information. Even in that kind of situation, you should always ask them to give you a date for answers.

After receiving all the answers and feedback from vendors, I start to organize my answers to the client. In the email, I usually state the good news or the most important information in the first paragraph and follow with some details. If there is bad news, I give more details to explain the whole situation and with some solutions to ask for the client’s understanding.

I always work over time, since I like to double check everything and want to use the most accurate way to express myself to the client. However, my new boss said that he doesn’t appreciate OT, but the next thing he said is that you can bring your computer home…I don’t really know the difference between OT at work / the office or OT at home…

i go to work to work on my work
i go to the office to work on my work

after doing sth / before doing sth / doing sth is fun 
eg. playing guitar is hard
eg2. after working I feel tired

I don’t appreciate it
Working OT is not something I really appreciate 

vendors – vendors in general
a vendor – 1 – not important which one
the vendor – 1 – important which one (maybe obvious) / maybe only 1
my vendor – 1 – mine
my vendors – more than 1, mine

please give me your feedback after received = please give me your feedback after (the email has been) received

please reply upon receipt (of the …) – “re ceet” 

please note that… please be advised that… please be aware 

freshen up – bathroom / face / makeup
clean up – dirty to become clean
tidy up – organise / make clean looking
wash up – dishes / face / hands before eating

Their clothing should match
Your clothing should match my clothing – just describing that it matches / should match
The wife should match her shirt to / with her skirt – movement / to become matching