VIP Class Notes (Jesse)

Modern family reading for vocab next class

Grammar

they talked something – they talked about sth / talked a bit 

he didn’t say a sorry – didn’t say sorry / didn’t apologise 

we don’t have any trainings – we don’t get any training 

Vocabulary

a heartfelt apology – to apologise from your heart, to make it feel real

condescending / to look down on sb

quit the job – quit / resign 

secret shopper / spy  

update – to bring sth up to the latest
upgrade – to bring sth up to a higher level

spread thin
eg. the intercontinental has opened too many locations across China so they are spread thin