Online Class Notes (Tibo)

check the phone call pdf

I have a couple of minutes so actually it is not busy for me I am just waiting for them to finish the goods so I have a period of time to have a class.
Actually it is a bad situation because I promised for my customer and deliver the goods at 5pm at the latest so I need to explain to my customer and waiting for my supplier to finish it so the feeling is bad. I don’t like this situation.
Our relationship is well but it is my opinion, I am trying to finish every contract within a good relationship so I don’t agree with some ideas which is two guys have a good relationship so you can …
If sometimes. not very often it is ok, customer will also understand me but these suppliers always did the same thing. always delay deliver the goods for me so everyrtime I should explain my customer so reputation is bad between my customer and I

That is why some small companies couldn’t become big companies or their business couldn’t go to well they didn’t set high standards , they didn’t have a serious processing.
they didn’t assess the time they needed properly

I have a part time employee, when I get the requirements from my customers I will send to him ask him to contact supplier but we will focus on price because I want to remain profitable so I have to focus on the price first so my employee will help me to contact someone who can give me a lower price. the goods are ok because the product is simple but the management is very messy. Even you couldn’t trust them what they said such as when I will deliver so you need to prepare some free time for them when they delay to deliver the goods.

——–

I have a couple of minutes so actually it is not busy for me/I am not so busy today I am just waiting for them to finish the goods / to load the goods so that I can ship them so I have a period of time to have a class / I have a short time window for a class
Actually it is a bad situation because I promised my customer to deliver the goods at 5pm at the latest so I need to explain to my customer  / I need to explain the delay to my customer and I am waiting for my supplier to finish the order . I am not very happy about the situation but I can only wait. I don’t like this situation.
Our relationship is good but it is just my opinion, I am trying to finish every contract with a good relationship so I don’t agree with some ideas which is two guys have a good relationship so you can forgive mistakes / even with friends I try to follow a high standard . I am a perfectionist so I want everything to be perfect , I don’t feel good when there are delays.
If it is rare or does not often happen it is ok, the customer will also understand me but these suppliers always do the same thing / they are always late. they always deliver the goods late to me so every time I need to explain to my customer the problem so it is bad for my reputation

That is why some small companies couldn’t become big / grow into big companies.  some don’t even have enough orders to remain/stay profitable
Their business doesn’t  go to well they don’t  set high standards , they don’t  have a serious processing / serious operations.
they didn’t assess the time they needed properly.

I have a part time employee, when I get the requirements from my customers I will send them to him and ask him to contact suppliers but we will focus on price because I want to remain profitable so I have to focus on the price first so my employee will help me to contact someone who can give me a lower price. the goods are ok because the product is simple but the management is very messy.
You cannot even trust them when they give you a time , so I need to add some buffer time in case they are late. / I need to add a buffer time in case of delays.

Vocabulary

margin (n) extra
The profit margin on food is low, it is about 5%

profit margin : % of profit
I focus on price to keep a high profit margin

buffer (n) extra given as a protection
I have some buffer time if the supplier is late

anxious (adj)
I am anxious

anxiety (n)
I took pills for my anxiety

standard (n) : level of quality
we hold ourselves to the highest standard of quality

time window (n) : period of time during which you can do something
I have a short time window to deliver the goods to my customer

perfectionist (n) someone who wants to make everything perfect
I am a perfectionist

Grammar

promise someone something
I promised tom I would finish it in time

make a promise 
I made a promise to Tom