Online Class Notes (Li)
Today we focused on:
Making Complaints
Vocabulary
cut in line:插队
eg. Hey, don’t cut in line! Get behind the rest of us!
eg. I hate it when people cut in line.
mentally prepared: 心理建设
eg. Her mother was not mentally prepared to face this situation.
eg. I was not mentally prepared to get the results of my health exam.
loo: toilet (informal)
eg. Let me just pop to the loo.
eg. I’ll wait for you outside the loo.
compensation: money that is paid in exchange for the loss of an item or for some problem
eg. She received 1000 in compensation for a cancelled flight.
eg. You should claim compensation for your lost luggage.
Grammar
the staff didn’t he or her – the staff didn’t stop him or her
I have wait over 30 minutes – I have been waiting for over 30 minutes
I went there in lunch time – I went there at around lunchtime
Writing exercise
Purpose of email:
I am writing because I wish to complain about …
Asking for a refund:
To resolve this problem, I would like you to…
I think this would be a good gesture on your part if you could…
Signing off – like any formal email
Kind regards/best regards etc.
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