Online Class Notes (Jesse)

Both my customer Tom and my colleague Mary are rush persons/have quick tempers. Last week almost every day Tom e-mailed Mary to rush the orders and send to him ASAP because he was informed we would have around 10 days holiday of CNY. However, Mary could’t ewqit any more and lost her temper completely. Finally she emailed Tom:
I have already arranged your orders and will send them out to you successively within two weeks, please wait patiently!

That shocked me a lot ,so I’m thinking these days, if I am Mary, how should I reply the email more politely? I would say :
Thank you for letting me know your concerns, and we have rushed orders for you one after another within two weeks. Please kindly note and check when you receive the couriers.
If you have any further questions, please let me know.

If I want to express the following situation, which one should I use: Continuously or successively?
Monday –send order 1 Tuesday- no order to be sent Wednesday –send order 2

The stream is flowing Continuously.

Due to my mistake, I spilled the coffee on an important file.

The colors of tomatoes are a little bit darker than that of apples.
I’m on holiday /I’m on business trip so I can’t check the information of orders for you.

Both my customer Tom and my colleague Mary are impatient / are always in a rush / always in a hurry. Last week almost every day Tom e-mailed Mary to rush the orders and send them to him ASAP because he was informed (that) we would have around 10 days holiday for CNY. However, Mary couldn’t stand / take / accept / handle it any more and completely / totally lost her temper / and she snapped (casual). Finally she emailed Tom:
I have already arranged your orders and will send them out to you successively within two weeks, please wait patiently!

That shocked me a lot, so I’ve been thinking (these days / recently), if I was Mary, how should I reply to the email more politely? I would say :
Thank you for letting me know your concerns. Please kindly note that we have rushed the orders for you and expect all orders to be delivered within 10 days. Once you have received the items, please get in touch with us with your comments. 

Rest assured that we are aware that Chinese New Year is just around the corner and will do our very best to ensure all orders are sent in a timely manner and arrive at the earliest possible time. 

If you have any further questions, please let me know.

If I want to express the following situation, which one should I use: Continuously or successively?
Monday –send order 1 Tuesday- no order to be sent Wednesday –send order 2

The stream is flowing Continuously.

Due to my mistake, I spilled the coffee on an important file.

The colors of tomatoes are a little bit darker than that of apples.
I’m on holidays /I’m on a business trip so I can’t check any information on orders / any order information / check any orders for you.

Grammar

they are in holiday – they are on holidays 

I am angry with / at sb = the feeling
I got angry at / with sb = the action of saying things to sb because you’re angry

that’s not I want – that’s not what I want 

interested at douyin – interested in douyin 

Vocabulary

snapped – to suddenly lose your temper
eg. Jesse snapped at me = Jesse is angry with Ivy

consecutively / successively 

the price of apples is 10.5 but becuase of some problem the customer asked for a discount which we discussed with the supplier and agreed to deduct 0.5 yuan so how do I describe the cut price?

cut / lower / reduce / deduct / decrease / discount 
eg. we will cut the price by 0.5 yuan
eg2. we have lowered the price by 0.5 yuan
eg3. we will deduct 0.5 yuan from the price
eg4. we will decrease the price by 0.5 yuan
eg5. we will give a 0.5 yuan discount on the price

bookmark – to save a website to look at later
eg. I’ll bookmark the website

vertical – up to down / down to up
horiztonal – side to side

KOL or Social media celebrity (very famous) influencer  (more famous)/ content creator (normal)