F2F Class Notes (Whitney) (S)

Vocabulary

scapegoat (n) the person who is blamed when something goes wrong
People give excuses and try to blame other people, so everyone is a scapegoat.

non-verbal (adj) communicating without words
In Korean culture there is a lot of non-verbal actions that can cause conflict within the workplace.

market share – total sales produced by a company for this industry
Innisfree is expanding its market share in South East Asian and Middle Eastern countries.