F2F Class Notes (Vicki)

finish writing about your self intro

Writing 1: to write to brands about the mistake or product problem

Hi xxx,

Hope you have a nice week.

I have some problems about the products we received yesterday.

First, I ordered the clothes “abc” for the size M, but it’s L when I received.

Then, another clothe “sgd” I ordered, it was broken, I’ll send you the pic. about it.

These are the 2 problems, please help to check about it.

I’m looking forward to your reply.

Cyan from CONNAIS TOI,

Best regards.

Hi xxx,

Hope you had a nice week (if Monday) / Hope you are having a nice week. (during the week)

I have received the products yesterday and I noticed two problems:
1. The size for “abc” is incorrect. I ordered size M, but received size L. (please see attachment 1)
2. “sgd” was ripped when I received it (please see attachment 2)

If it is convenient for you, it would be lovely if you could help me resolve the problems by the end of this week (if Monday)/ by the beginning of next week (at the end of the week).

I am happy to provide any additional information about the problem and looking forward to your reply.

Thank you and have a lovely day!

Best regards,

Cyan from CONNAIS TOI

Tips: 

1.  when there are more than 1 problems, make a list for clarification 

2. always ask for a deadline of reply so that the other person will not ignore your email

Hi xxxxx,

Hope all is well.

I am writing to you about my last email regarding the two problems with the last shipment. I was wondering if you’ve received the email because I know sometimes emails can get lost in transit.

If and when you have a second, please see the below email and I would really appreciate your help.

Thank you and have a wonderful day and hope to hear from you soon.

Best Regards,

Cyan from CONNAIS TOI