Email Service Notes (Nicholas)

Your Original Email

Dear Sir or Madam,
My name is Wang Lin. I am writing to complain that I spent two terrible days in your hotel from Thursday to Friday due to the broken air conditioner. What’s worse, nobody came to clean my room. I have been in your hotel for many years, but I never met this kind of bad situation.
My suggestion is that firstly, fixing the broken air conditioner as soon as possible. Secondly, retraining your staff to have the service awareness and service skill of a qualified star hotel.
An early response will be appreciated.

Sincerely yours,
Wang Ling

Your Edited Email

Dear Sir or Madam,

My name is Wang Lin. I am writing to complain that I spent two terrible days in your hotel from Thursday to Friday due to a broken air conditioner. What’s worse, nobody came to clean my room. I have stayed in your hotel for many years, but I have never found myself in this type of situation. I suggest you fix the broken air conditioner as soon as possible, and retrain your staff so they are more aware of their customer’s needs. 

I appreciate your timely response.

Sincerely yours,
Wang Ling