Email Service Notes (Jesse)

Your Original Email

Hi Claire,
Sorry for the later. Pls see the price below.
…

The quote is based on DDP, all additional cost like import tax, freight fee, custom clearance, VAT (16%), domestic transportation and handling fee HALFEN (Beijing) are already included.
Thanks a lot and have a good day!
Mark Sun
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Hi Ivan,
Why does your bank ask us to return the payment? It is really strange.
Could you pls contact with your bank to confirm the payment was made by Edinburgh Designs Ltd on behalf of Edinburgh Designs Ltd Singapore Branch ASAP. That is what we want.
Thanks a lot and have a good day!
Mark Sun
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Hi Ivan,
Our bank found two company name in the remittance : “EDINBURGH DESIGNS LIMITED” and “EDINBURGH DESIGNS LTD SINGAPORE BRANCH”. So we’d like you confirm that whether the payment is “EDINBURGH DESIGNS LIMITED” paid on behalf of “EDINBURGH DESIGNS LTD SINGAPORE BRANCH”, our bank has sent the inquiring telegram to the your bank but not received any feedback yet. Could you pls reply the information through your bank.
Today I will apply for releasing the goods without collecting payment actually. But it needs approvals from several depts.
Thanks a lot and have a good day!
Mark Sun
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Your Edited Email

Hi Claire,
Sorry for the late email. Pls see the price below.
…

The quote is based on DDP, which includes all additional costs like import tax, freight fee, custom clearance, VAT (16%), domestic transportation and handling fee HALFEN (Beijing) are already included.
Thanks a lot and have a good day!
Mark Sun
————————————————————————————————————
Hi Ivan,
We are confused by the fact that your bank has requested the payment to be refunded.
Could you pls contact your bank to confirm that the payment was made by Edinburgh Designs Ltd on behalf of Edinburgh Designs Ltd Singapore Branch ASAP? That would be great.
Thanks a lot and enjoy the rest of your day
Mark Sun
———————————————————————————————————————–
Hi Ivan,
Our bank found two company names on the remittance : “EDINBURGH DESIGNS LIMITED” and “EDINBURGH DESIGNS LTD SINGAPORE BRANCH”. So we’d like you to confirm whether the payment is “EDINBURGH DESIGNS LIMITED” paid on behalf of “EDINBURGH DESIGNS LTD SINGAPORE BRANCH”, as our bank has sent the inquiring telegram to the your bank but are yet to receive any feedback. Could you pls reply the information through your bank. < --- I don't understand this sentence... you mean request this information from your bank?
Today I will apply for the release of the goods without actually collecting payment but FYI it needs approval from several depts.
Thanks a lot and have a good day!
Mark Sun
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