Double VIP Class Notes (Kyle) (W+S)

Inspirational Quote of the Day: 

” (1) A winner is not a person who (2) fails, but a person who (3) never gives up.”

(1) winner: cheng gongde ren

(2) fails : shi bai

(3) to never give up: bu fan ci

Original Version: 

Faith,

Words cann’t Express how much how much I regret our mess. Ops DP is now doing a full remedy, and hoping to deliver the correct report by tomorrow afternoon. I regret it and I promise it will never happen again.

Sincerely,

Mimi

Revised/Corrected/Edited Version: 

Faith,

I am deeply sorry for the mistakes my team has made in the past and on the previous report. Ops DP is now doing a full revision of the report. We are hoping to deliver the revised report by tomorrow afternoon. We will absolutely improve our work flow for future reporting. I regret these mistakes and I promise they will never happen again.

Sincerely,

Mimi

Vocabulary

Phrases for Correcting Mistakes at Work: 

• quality control: quality control is the solution.
• to improve our work flow.… = “I will work smoothly with my team””

We will absolutely improve our work flow for future reporting (absolutely). —-> adverb (absolutely) in front of the main Verb (improve)

• verify the report before a final submission = to confirm, to double check, to read over again before final submission.

From now onwards, we will verify all reports before we submit them to the Commercial Sales team. 

• We are hoping to deliver (maybe) —> We will deliver the revised report by tomorrow afternoon (definitely, Future, It will happen, certainly, absolutely=%100)
• fix our errors —-> revise / make a revision
• action plan – —> how TCS team can help improve Ops team
• absolutely = to make a sentence STRONGER , no other things can stop it… AB So LooT Lee
• I regret these mistakes= our continued errors, our

Speaking Tips for Difficult Conversations: 

1. I don’t understand = Wo ting bu dong.

• I’m sorry, I don’t quite get your meaning. —> wo meiyo ting hen dong ni de isi.
• I’m sorry, I have lost you. ——–> Duibuiqu, wo mei ting qing qu.

Pardon/I’m sorry, again —> 重复

2. Can you please repeat that? —-> Ni keyi chongfu isi ma?

3. Could you please speak more slowly? —->  Ni keyi shuo mane yidian  ? qing shou mane yidian?

Vocabulary

wait a minute = 等一下 deng ixia 

I can speak a little = 我会说一点 wo hui shuo yidian

He didn't like living in Guilin because it was too rural= 他不喜欢住在桂林，因为它太农村了。

Tā bù xǐhuān zhù zài guìlín, yīnwèi tā tài nóngcūnle.

I like to live in Nature . Wǒ xǐhuān zhù zài dà zìrán zhōng