Demo Class Notes (Susan – Jesse)

Jesse***Demo Student***

Susan Lee

My name is Jesse, welcome to your Smart English demo class!

operational staff inc supervisor, middle manager – local chinese / hk too.

casual vibe – staff appreciate it + customers too

professional but spontaneous and natural

varied levels (hk higher, mainland lower maybe)

price determines course type

customer experience (talk about things to do, introductions) / restaurants (explain dishes interestingly) – 2 different areas

confidence – don’t want to make mistakes

pronunciation – “pro nun see ay shen”

try to do great service – try to provide great service 

one of the biggest outdoor terrace area – one of the biggest …. areas