3 Month review 3rd September (Jesse)

listening 3.25
speaking 3.25
reading 3.5
writing 3.5

add to blurb: business english skills, writing (polite / formal / direct)

add: storytelling technique but make it fast

mirroring others – listening / watching and learning from others
eg. as an advanced level student I need to learn by mirroring others

reply her – reply to her 

I apologised that we need to delay – I apologised to her and said that we need to delay / I apologised to her for the delay 

i receive a complain call – i received a complaint call from a client / complaint over the phone from a client 

listened her complaint – listen to

put more excuse on the client’s side – put the blame on the client / made excuses and blamed the client 

de-escalate an unhappy customer

uncomfortable – un cumf table

can’t find the evidence to prove me right / prove what I said was right 

such kind of project – such projects / this kind of project