2 x VIP Class Notes (Tibo)
Today we focused on:
how to answer difficult questions
Speaking exercise
what would they miss if they don’t use your service
they miss alerts they should have catch -> caught
when I first become a salesperson -> became
if someone that I less like -> if there is someone that I like less
this is something she doesn’t agree -> agree with
Writing exercise
Strategies when answering difficult questions :
1 : agree with the question being good to gain time / relate with the concern / spirit
2 : I’ll get back to you on that
3 : answer with a specific example which supports the argument
4 : put it in relationship with other dimensions / generalize
5 : open up on a different topic
6 : mention a specific example and admit not knowing exactly on some occasions
7 : connect emotionally when applicable (it is also a problem I face…)
Speaking exercise
Vocabulary
scalping (n) trading strategy on very short movements on a very short period of time
Scalping is usually used with high leverage
emotionally attached (n) connected on an emotional level
He was emotionally attached to the outcome
intent (n) intention / purpose
That was not my intent to hurt you
intentional (adj)
The murder was not intentional
Comments are closed.